14 Practices That Are Hurting Your Consumer Experience

We recently asked our leading executives what word defines their professional development focus for 2023. Here are their responses… John Schembari, Senior Education Executive Investment. How do we invest participants in the professional development that they receive? Far too often, professional development is a one-size-fits-all, lowest common denominator, sit-and-get rather than an opportunity for participants

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How To Improve The Efficiency Of Your Help Desk

Does your help desk support team feel like it’s “Groundhog Day” and they’re answering the same questions over and over again? Yes, that’s what they do, but is there a way to make this process more efficient? What if we enable the end user to be more self-sufficient which will make them more efficient? This

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Three Ways Companies Can Support Gender Equality

As the pandemic drags on and leaves the world, especially the business world, forever changed, the economic recovery for women looks dreary. According to the U.S. Bureau of Statistics’ January jobs report, the economy added 467,000 jobs, yet only 40% of these jobs went to women age 20 and over. Since the start of the pandemic,

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