Why A Summary Isn’t Necessary (Or Recommended) On A Resume

Where companies adopted a fully online model, contact centers are often the only way that they interact with customers. For banking, telecommunications, travel, and other services, the “product” they offer varies little from one vendor to another. Competition happens at the service level. Companies must define interaction standards to satisfy regulators and customers and define

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6 Punctuation Tips For An Effective Resume

You want a resume, cover letter, and LinkedIn profile that presents you in the best possible light. With all of the emphasis on loading your documents with keywords, accomplishments, and metrics that make the case for you being the perfect fit for the position you’re after, have you overlooked proper punctuation? Some might wonder what

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How To Address An Incomplete Degree On Your Resume

I’ve worked with organizations where positivity and empathy were not among the corporate values. Encounters with managers in the military, law enforcement, accounting firms, sales teams, and outsourced call centres can be bruising experiences. So why would anyone tell a Navy chief petty officer, a tax inspector, or a Russian call centre manager that using

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3 Ways To Emphasize Your ROI On Your Resume

Creating your resume, but stumped for ideas beyond your job titles, places of employment, and education? Getting employers to pick up the phone requires a much stronger brand message! If you haven’t focused on your ROI—the benefit companies get when hiring you—your job search can go on indefinitely. You might believe that recruiters or hiring

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Is Your Executive Resume Too Wordy?

Are you finding it difficult to sum up your value proposition in a two or three-page executive resume? In addition to annoying employers, a too-long resume can quickly lose its potency and dilute your brand message—leaving decision-makers confused about why they should hire you for a leadership role. Here are some tip-offs you have a

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How Recent College Grads Can Quantify Their Accomplishments

How RingCentral Keeps The World Connected RingCentral employees take part in a community service project. (Photo from RingCentral) RingCentral is a global cloud communication and collaboration platform that allows individuals and businesses to communicate through its contact center, which features voice, video conferencing, and team messaging and collaboration. RingCentral has always been a popular platform

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3 Easy Ways To Spring Clean Your Resume

The concept of “spring cleaning” also extends to your career. In fact, it’s the perfect time to take a look at your resume and see what needs updating and what you can get rid of entirely. When was the last time you cleaned up your resume? If it’s been a while since you’ve updated your

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