Where companies adopted a fully online model, contact centers are often the only way that they interact with customers. For banking, telecommunications, travel, and other services, the “product” they offer varies little from one vendor to another. Competition happens at the service level. Companies must define interaction standards to satisfy regulators and customers and define
You want a resume, cover letter, and LinkedIn profile that presents you in the best possible light. With all of the emphasis on loading your documents with keywords, accomplishments, and metrics that make the case for you being the perfect fit for the position you’re after, have you overlooked proper punctuation? Some might wonder what
LinkedIn has made it very easy to upload your resume as a PDF to make it part of your LinkedIn profile. While it’s tempting to do this rather than build a full profile from scratch, you should avoid it. Your resume and LinkedIn profile should be treated as two separate resources for your job search.
Even when you have the education and professional background to qualify for the job, don’t count on it as a sure win that you will be asked to come in for an interview. In fact, your qualifications may hinder your chances. It’s very common in today’s market for employers to dismiss a job applicant’s resume
I’ve worked with organizations where positivity and empathy were not among the corporate values. Encounters with managers in the military, law enforcement, accounting firms, sales teams, and outsourced call centres can be bruising experiences. So why would anyone tell a Navy chief petty officer, a tax inspector, or a Russian call centre manager that using
Creating your resume, but stumped for ideas beyond your job titles, places of employment, and education? Getting employers to pick up the phone requires a much stronger brand message! If you haven’t focused on your ROI—the benefit companies get when hiring you—your job search can go on indefinitely. You might believe that recruiters or hiring
More and more job seekers are coming to us and letting us know about internal opportunities within their organization that they would like to apply to. But even as more opportunities open up, the competition is as strong—or stronger—than ever before. That’s why your resume has to be perfect. Your resume needs to stand out
Are you finding it difficult to sum up your value proposition in a two or three-page executive resume? In addition to annoying employers, a too-long resume can quickly lose its potency and dilute your brand message—leaving decision-makers confused about why they should hire you for a leadership role. Here are some tip-offs you have a
How RingCentral Keeps The World Connected RingCentral employees take part in a community service project. (Photo from RingCentral) RingCentral is a global cloud communication and collaboration platform that allows individuals and businesses to communicate through its contact center, which features voice, video conferencing, and team messaging and collaboration. RingCentral has always been a popular platform
The concept of “spring cleaning” also extends to your career. In fact, it’s the perfect time to take a look at your resume and see what needs updating and what you can get rid of entirely. When was the last time you cleaned up your resume? If it’s been a while since you’ve updated your
