The Virtual Leader Every Employee Wants

The first time I realized this topic (virtual leadership) was important was about 15 years ago when the organization I worked at implemented a virtual platform for internal collaboration. It has cropped up many times since then but really exploded as an issue during the COVID-19 pandemic. Almost overnight virtual meetings became the way to

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5 Ways To Ensure Boomerang Employees Come Back Successfully

Where companies adopted a fully online model, contact centers are often the only way that they interact with customers. For banking, telecommunications, travel, and other services, the “product” they offer varies little from one vendor to another. Competition happens at the service level. Companies must define interaction standards to satisfy regulators and customers and define

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8 Mistakes Companies Make During Layoffs

I read this article by Forbes magazine on the subject of delivering bad news and realized just how many companies fail to follow the steps outlined when they lay people off. I honestly believe the majority of corporations and management teams don’t mean to do this incorrectly—they just haven’t been trained in what it takes

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6 Simple Ways To Show Your Value At Work

Team dynamics can often be difficult to negotiate. At work, generally speaking, you are on a team and you contribute. The problem is that you also want to elevate your career and stand out to your boss. So, how can you do that without the rest of the team feeling like you are a jerk

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What To Do When Your PTO Request Gets Denied

Questions Equal Clarity Pexels Clients come to us designers for our expertise, and it is our job to guide them through the process. We are helping them find clarity about their vision and goals for their project. To do that well means asking questions! It is important to remember that not all clients are going

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9 Ways To Ensure Your Employees Feel Appreciated

To get started on the topic, we need to understand why feeling appreciated is so important for human beings. In neuroscience research, Hebb’s Law says that “neurons that fire together wire together.” The more you practice gratitude, the more you strengthen the brain’s neural circuits for gratitude, making it easier to focus on feelings of

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4 Core Values That Every Organization Should Have

Recently, a list of companies that have the happiest employees was circulated online. The companies were commended on their ability to promote a healthy work environment and sustain work-life balance. Pfizer came out on top with Kaiser Permanente coming in second, followed by Texas Instruments. Looking at these lists, one wonders how these companies are

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5 Ways Creative Employees Can Benefit The Workplace

Uncertain economic conditions have prompted organizations to rethink their hiring process and attract top talent. In their quest to find the best candidates, most organizations have now realized that they have to look beyond academic qualifications and experience. They are scouting for people who can not only complete their job at hand but also bring

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How To Help Your Employees Learn New Software

You bought some software, and it came with a user manual with detailed step-by-step procedures and a list of standard reports. But does it tell you the scenario when the procedure applies or when to use the standard reports? If it does, you’re way ahead of the game! But if not, your employees may not

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