Does your help desk support team feel like it’s “Groundhog Day” and they’re answering the same questions over and over again? Yes, that’s what they do, but is there a way to make this process more efficient? What if we enable the end user to be more self-sufficient which will make them more efficient? This
Technology is one of the largest budget items for an organization, but does it seem like employees aren’t using the systems as efficiently as they could be? I’ve found that the first step is to make sure you’re offering training to all of the employees—more than just handing them a user manual. Your organization just
Updated this article to include design principles and other elements, as CDOs and CDAOs continue to prove the value of data analytics to COOs and CEOs. The path to the C-suite is in proving the ROI of data analytics, setting up the tests, and providing the evidence. As an analytics practitioner and leader, I have
