Preparing For An Interview: A Step-By-Step Guide

So, you received a call back for an in-person interview. Now what? The week leading up to the in-person interview probably deserves more effort and preparation than any other portion of the job search process. Here’s a step-by-step guide on preparing for an interview. The Day You Are Offered The Interview These are some things

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5 Easy Ways To Find Your Passion At Work

When I first started as a call centre trainer, I listened to a sales team leader’s briefing. Like many naturally talented salespeople, he couldn’t explain how he was so good. He told his team to build rapport with their customers. One recent recruit asked: “How do we build rapport?” He replied: “Be yourself!” I thought

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The Best Advice To Follow In Your Next Phone Interview

Today, more and more employers are conducting phone interviews before inviting job candidates to an in-person meeting. With more applicants available for each opening, employers do not have the time to invest in a meeting for every candidate that simply looks good on paper. Phone interviews make it easier to screen candidates. Some of these

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How To Address An Incomplete Degree On Your Resume

I’ve worked with organizations where positivity and empathy were not among the corporate values. Encounters with managers in the military, law enforcement, accounting firms, sales teams, and outsourced call centres can be bruising experiences. So why would anyone tell a Navy chief petty officer, a tax inspector, or a Russian call centre manager that using

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5 Simple Things You Can Do To Get Ahead At Work

Updated this article to include design principles and other elements, as CDOs and CDAOs continue to prove the value of data analytics to COOs and CEOs. The path to the C-suite is in proving the ROI of data analytics, setting up the tests, and providing the evidence. As an analytics practitioner and leader, I have

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3 Ways To Emphasize Your ROI On Your Resume

Creating your resume, but stumped for ideas beyond your job titles, places of employment, and education? Getting employers to pick up the phone requires a much stronger brand message! If you haven’t focused on your ROI—the benefit companies get when hiring you—your job search can go on indefinitely. You might believe that recruiters or hiring

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