Join us for Career AMA! Come get your career & job search questions answered by our team every Tuesday at 11 am ET / 8 am PT. What to expect: A 30-minute LIVE session of Q&A related to your career and job search. All questions will be entered into the chat feature. If you have
By now you’ve probably learned that the traditional ways of job searching don’t work anymore. A few years ago, you could put your resume up on multiple online job boards and wait for the phone to ring. Those days are gone. If you want to land your dream job, you have to be proactive. Here
(Note: While this posting describes my experiences as a CDO or CDAO, the action steps I’m suggesting are relevant to all functions.) Upon completing my Ph.D. in 2018, my career took me overseas to Thailand, New Zealand, and Bahrain. I observed many business practices that were culturally different from that with which I was familiar.
Where companies adopted a fully online model, contact centers are often the only way that they interact with customers. For banking, telecommunications, travel, and other services, the “product” they offer varies little from one vendor to another. Competition happens at the service level. Companies must define interaction standards to satisfy regulators and customers and define
One thing that will gain you interviews with your target companies is by talking with more people who are “in the know.” Do this by conducting more interviews of your own. The informational interview is an effective way to build your network and gather information to move your career forward. Informational interviews can actually be
I used to make excuses for it: “I can’t help it!” I’d say. “That’s just the way I am!” But, ya know what? That’s not altogether true. I know when I’m being overly controlling. I feel it. Just like an alcoholic yearns for one more drink, I crave control in any situation. I see myself
Here are seven of the most common interview questions, what the hiring manager is really asking, and how you should respond: 1. “Tell Me About Yourself.” What the hiring manager is really asking… “How does your education, work history, and professional aspirations relate to this position?” How to respond: Select key work and education information
Interview questions are not as straightforward as they seem, and answering just one question incorrectly may put you out of the running for a job. The takeaway? Be ready to read between the lines. Here are seven of the most common interview questions, what the hiring manager is really asking, and how you should respond:
I am one of these customer service professionals. Here are a few tricks I’ve learned over the years. Mindset Bigstock Customers can get angry, abusive, or even violent. Even the angriest customer is unlikely to be angry at you, specifically, if you have the right mindset. Firstly, check your own emotions and how they affect
Some might wonder what the big deal is about punctuation. Surely if you start your sentences with a capital letter and end them with a period, that’s all you need to worry about, right? Unfortunately not. The text in resumes is often so packed with information that seemingly inconsequential punctuation missteps can distort your meaning,
