Practice Supervisor – Residency Specialist Practices
Augusta, ME

Waterville, ME
Job Summary:
MaineGeneral Health is a leading health care system that is proud of the culture of excellence, compassion and collaboration that extends to our patients and their families. We currently have a Supervisor opportunity for our very busy Collaborative Care and Geriatrics teams. The ideal candidate will possess experience in staff supervision/office management, preferably in a medical practice environment. Strong team-building, communication, and organizational skills are essential to succeed in this role!

Job Description:
Perform duties alongside staff as needed in order to maintain service level to provide exceptional customer service to patients
Determines, coordinates, and supervises daily staffing assignments for clerical staff
Provides direction, orientation, training, coaching, and mentoring of staff. 
Performs or assists with performance evaluations and disciplinary actions.
Assesses quality of services delivered and facilitates staff development programs. 
Ensures staff compliance with departmental and organization policies, procedures, and protocols.
Performs staff responsibilities as needed to fulfill required service levels. 
Leads the handling and resolution of complex issues and complaints.

The ideal candidate will have:

At least 1 year of supervisor/managerial experience is strongly preferred
Passion for providing exceptional customer service and positive patient experiences. 
Medical office experience strongly preferred
Critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
Sense of urgency in responsiveness to concerns of patients, staff, and providers.
Desire to excel in a patient-centered environment
Must be adaptable to working in a face past environment where priorities can change quickly
Ability to maintain a professional manner even under stressful situations.

Scheduled Weekly Hours:

Scheduled Work Shift:

Job Exempt:


Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:
We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
Employees have access to industry-leading leave for new parents.
A generous earned time plan is offered to all employees – We believe employees need and deserve time away from work to observe holiday, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:
An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
Tuition Reimbursement is available to all employees to further develop skills and career.
We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability  Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

Posted Today
Full time
About Us

Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral’s policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.

The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law

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