Patient Service Representative – Thayer Internal Medicine
Waterville, ME
Job Description Summary:
MaineGeneral Health is offering an exciting opportunity for an individual to join our team as a Patient Service Representative (PSR). This position is vital role in our department. You are expected to giving our patients exceptional customer service the moment they walk into our practice. A Patient Services Representative greets the patient, verifies insurance, confirms patient demographics, accepts co-payments and makes follow-up appointments if necessary. These are just some of the important responsibilities the Patient Services Representative has to ensure our patients enjoy the best healthcare experience possible. This position requires excellent communication, computer and phone skills and the ability to multi-task!

Job Description:


Greets and registers patients in a prompt, courteous and helpful manner.
Answers telephones, takes messages, provides non-medical information and distributes calls.
Use electronic medical records system to provide information and/or request information from providers and other clinical personnel.
Schedules appointments for routine and acute care.
Assists with coverage in other areas of front office as needed.
Prepares paperwork for patient visit, prompts patients for demographic and insurance data, explains consent form and obtains signature in accordance with consent standard.
Discharges patient, collects co-pays and outstanding balances, schedules future appointments for follow-up care and forwards appropriate referral paperwork if indicated.
Provides patient with appropriate paperwork for further diagnostic testing as indicated in patient’s electronic medical record and as appropriate.

 The ideal candidate will have:

Excellent customer service skills
Proficiency in a suite of Microsoft Office applications
Billing/coding experience helpful, medical terminology preferred, accounts receivable/cash handling experience
Ability to work independently, effective time management and problem solving skills, able to manage multiple priorities 
Detail-oriented, with strong organizational skills and ability to multitask
Confident and effective oral and written communication skills


Scheduled Weekly Hours:

Work Shift:
Day (United States of America)

Job Exempt:


Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:
An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability  Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

Posted Yesterday
Part time
About Us

Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral’s policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.

The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law

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