6+ years of work experience in Information Technology, preferably in a ServiceHelp Desk environment.
Previous supervisory experience with the ability to delegate and manage team tasks as necessary.
Requires solid technical, problem solving, and organizational skills.
Excellent oral and written communications skills.
Remains calm under pressure and maintains self-composure/self-control in times of high stress.
Is self-directed and demonstrates initiative.
Minimum two-year supervisory experience
Minimum five years’ work experience in a field or discipline related to help desk or call center operations.
Experience overseeing the Helpdesk or Service Desk operations for a professional organization.