We are looking for a customer support specialist to join our team covering AEST time zone daytime hours. You will be in contact with our clients both via email and voice chat. This role requires a strong technical background, excellent communication skills and a mindset that understands ecommerce.
- Managing the technical side of onboarding new customers
- Guiding customers on how to use our product
- Writing code snippets to solve one-off problems.
- Troubleshooting technical issues
- Evaluating customer requests for customizations
- Collaborating with different departments to bring projects to completion.
- Excellent communication skills in English, both written and verbal
- Strong analytical skills and curiosity
- Attention to detail
Bonus points if:
- You have experience with PHP
- You know your way around Google Analytics
- You understand online marketing
- You have some experience with the software engineering process.
We look forward to hearing from you!