Overview

Nashville, Tennessee, Description Assistant Director, Patient Financial Services (Estimates) JOB SUMMARY: The Assistant Director supervises a section; analyzes and Evaluates departmental policies and procedures; develops and supervises maintenance of general accounting and statistical record systems; recommends personnel actions, e.g., hiring, promotion and termination. JOB SUMMARY: The Vanderbilt University Medical Center Assistant Director (Estimates), in Patient Financial Services, will be responsible for leading and overseeing a team that reviews and generates estimates as well as providing oversight for the quality and accuracy of the highly successful Patient Estimate program, which so far has generated approximately 950,000 estimates. The role’s primary focus will be, with the collaboration of the Director of PFS, to strategize and project manage future rollouts, as well as review and monitor the daily operations of the Estimate team as well as that of a vendor which also assists with these services. This leader will generate QA/productivity statistics for those in these roles, monitor and promote collections, and provide reporting/presentations on the quality and quantity of our estimate efforts. The Assistant Director – Patient Financial Services – will be expected to translate the Patient Estimate mission, goals, and objectives into action. KEY RESPONSIBILITIES: Develop goals and objectives for the section based on interpretation of institutional policy and goals. Plan to achieve goals or establish priorities. Help section understand, share and support the vision . Initiate changes in or develop new policies, procedures and/or methods. Analyze long-range impact of decisions and plans. Ensure the most effective operations of the section through program development, process improvement and coordination/integration of processes with other sections. Supervision to include responsibility for planning, coordinating, and controlling the work and procedures; provide advice/consultation to staff regarding problems Adjust work schedules or project priorities to meet emergencies or changing conditions Participate on departmental and/or interdepartmental committees to address problems and facilitate information exchange about programs, problems, etc. Provide information to others (oral or written) to explain/clarify problems, issues or requests Participate in periodic management meetings to keep top management informed of section problems and concerns Analyze and evaluate ongoing section programs to identify areas where adjustments/improvements are needed Develop staffing plans to ensure developmental objectives are being met. Define and achieve financial targets in support of business goals of the institution. Project future budget based upon analysis of current operations. Develop cost reduction projects and targets in collaboration with subordinate managers and operating section managers. Prepare justification or develop alternatives for cost containment/reduction. Prepare an annual operating budget for a unit or section, including direct labor, material and supplies, services, equipment maintenance and replacement. Analyze and evaluate budget variance to determine cause. Create and exceed service standards utilizing key service dimension and from knowledge of patient/customer expectations and best practice. Participate in establishing service standards for the section and determine if service standards are compatible with financial targets. Ensure that the service standards are met or exceeded by utilizing customer satisfaction, best practices and market information to improve customer service and satisfaction. Create an organizational culture (both within and across departments) that provides a safe, satisfying and enriching environment for employees and provides a qualified, competent staff to meet patient needs. Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions, measurable performance standards. Create an environment that encourages and supports self-development and learning for all staff through regular feedback, orientation, training programs, work experiences and timely assessments of competency as measured against performance expectations stated in his or her job description. Conduct monthly staff meetings to share essential information with staff and discuss current problems and future plans. Ensures all Human Resource and VUMC policies and procedures are followed according to standards. Identify, establish and evaluate quality assurance standards, programs, and procedures within section. Establish and evaluate standards of performance to ensure safe, effective, and efficient operation of the section. Ensure that standards are met within area of responsibility to assure clinical enterprise accreditation/licensure.

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