Job Description Summary
Are you an experienced Finance or Health Care Revenue Cycle wizard with a passion for problem solving and talking with a diverse group of people? MaineGeneral Health is looking for its next Customer Service superstar!
This position is responsible for handling patient billing issues and resolutions. This may include setting up payment arrangements, providing price estimates, calling for collections and facilitating initial care concerns all while providing an exceptional patient experience.
This team is incredibly supportive of one another and enjoys collaborating on problem solving, lean projects, and improvement initiatives. They are always willing to jump in and help with questions or concerns. The department leader is focused on staff engagement and eliminating barriers and obstacles so her staff can be successful. Sound like a great fit? If so, please submit your resume and application today for immediate consideration.
Key Duties and Responsibilities
Receives and responds to customer inquiries to ensure timely and accurate resolution of patient account issues.
Reviews patient account history and contacts appropriate internal/external resources as necessary to investigate and resolve patient account issues.
Refers/escalates issues to appropriate personnel as necessary.
Documents/notes patient accounts regarding identified issues and responses taken.
Provides assistance/counseling regarding setting up payment plans and resolving billing/collection errors.
Performs other account-related special projects
The ideal candidate will have:
In order to succeed the candidate will need to demonstrate the ability to adapt to an ever-changing environment. Vital to this role is maintaining a positive attitude in all interactions and ensuring customer issues are fully resolved.
Background in Finance or Health care Revenue Cycle Experience.
Ability to work in a fast paced, structured environment, handling large call volumes
Experience navigating payer websites and medical billing software programs preferred.
Working knowledge of insurance programs.
Understanding of HIPAA guidelines.
Excellent communication skills.
Strong analytical skills and attention to detail.
Proficiency with Microsoft Office products, especially Excel.
5 + yrs Extensive customer service experience strongly preferred.
Scheduled Weekly Hours:
Scheduled Work Shift:
Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
Employees have access to industry-leading leave for new parents.
A generous earned time plan is offered to all employees – We believe employees need and deserve time away from work to observe holiday, be with family, go on vacation, or simply take care of themselves.
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
Tuition Reimbursement is available to all employees to further develop skills and career.
We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.
Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .
Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral’s policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.
The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law
Customer Service Representative – Accounts Receivable | Waterville, ME