How To Improve The Efficiency Of Your Help Desk

Does your help desk support team feel like it’s “Groundhog Day” and they’re answering the same questions over and over again? Yes, that’s what they do, but is there a way to make this process more efficient? What if we enable the end user to be more self-sufficient which will make them more efficient? This

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Video Meeting Fatigue and How To Combat It

A Global Survey of Executives and Knowledge Professionals by Webex by Cisco Introduction This paper reviews key findings from a global research survey across 1403 participants to understand employee and employer key objectives and challenges for 2022. The research focuses on hybrid worker video meeting patterns and associated ramifications. This report documents increasing stress and

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Working from Home Doesn’t Replace the Office: It Replaces the Coffee Shop 

A great deal of the fear that managers express about the post-2021 workplace is that employees won’t be able to get their work done from home. They continue to regard the real office as the place designed for focus and creativity. That’s certainly a romantic notion.   In the 25 years of working with teams in companies large and small, private and public

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5 Signs You Aren’t Spending Your Time Wisely at Work

The pandemic has forced many employees to adjust how they work.  Some of us are working remotely, others combine in-person and remote work, and for those of us whose work cannot be performed remotely, our environments have been altered to enhance safety.    While we’re thinking about how we work, it’s also a good time to consider what work we do. Non-promotable

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Strategies for an Effective 4-Day Workweek

The work world we have all been familiar with in recent times–typically filled with 9-5 hours five days a week–has changed. Now, you may expect to work a more flexible workweek, perhaps creating your own unique hours, or maybe only working four days per week. While it may seem like this change has come about

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