Job, Career, Or Calling: Which One Do You Need?

Understanding Business Continuity Plans (BCPs) Bigstock BCP involves defining any risks affecting the company’s operations, making it an essential part of the organization’s risk management plans. Risks may include natural disasters—fire, flood, or weather-related events—cyber-attacks, and Centers for Disease Control events (COVID-19). Once the risks are identified, the plan should also include the following: Determining

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Why Taking Good Notes Matters In Business

We particularly need to know we have the balance as close to right (for us and others at work—everywhere!) especially given the likely turmoil and stress employees, colleagues, leadership, and ourselves may feel because of the ongoing uncertainty surrounding us right now. Why do I even write about ego and why should any of us

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Top 100 Most Powerful Resume Words

In today’s job market, your resume is the most important document you have to get your job application in the hands of the hiring manager. If you can’t get your resume past the ATS, it doesn’t matter how much experience or how good your cover letter is. That’s why you need to be strategic and

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CSAT vs. Sentiment Analysis: Which Is Better?

During the pandemic, organizations had to interact with their customers digitally. Contact centers provided the company’s “human face.” Without face-to-face interactions, it is a lot harder to understand how your customers feel, since you cannot experience customer behavior directly. Running a contact center is like steering a submarine: you need a periscope to see what

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