We recently asked our leading executives to share their best tips for team goal setting and business planning. Here are their responses… John Schembari, Senior Education Executive Have the team review performance data. What does the data say? Why is this important? What should we do next? To help in this analysis, the team can
For most workers, being laid off or furloughed is a scary thought, and, unfortunately, this scary thought became a reality for many professionals who had their jobs impacted by COVID-19 and the recession that followed. However, for some, losing their job is the push they need to make a career change. It’s not as crazy
Salesforce is the world’s leading CRM platform. Over 150,000 businesses around the world use Salesforce to manage their customer relationships. If you want to offer Salesforce solutions to your clients, you need to become a Salesforce partner. There are many benefits to becoming a Salesforce partner, including access to exclusive resources and training, discounts on
Later in this post, I’ll be discussing these questions with Ed Lucio, a New Zealand data science expert for Spark (telecom provider) and former lead data scientist for ASB Bank. We’ll be giving our POV on these questions as well as highlighting a few data analytics use cases that can be driven by these tools
Don’t let your employment status dictate how much you enjoy the holidays. This is a time for happiness, family and friends, and delicious food! I mean, c’mon. There’s no reason why your job search should interfere with Grandma’s famous pumpkin pie. But it can be hard to stay positive during the holidays when those aunts
Understanding Business Continuity Plans (BCPs) Bigstock BCP involves defining any risks affecting the company’s operations, making it an essential part of the organization’s risk management plans. Risks may include natural disasters—fire, flood, or weather-related events—cyber-attacks, and Centers for Disease Control events (COVID-19). Once the risks are identified, the plan should also include the following: Determining
In today’s job market, your resume is the most important document you have to get your job application in the hands of the hiring manager. If you can’t get your resume past the ATS, it doesn’t matter how much experience or how good your cover letter is. That’s why you need to be strategic and
Without face-to-face interactions, it is a lot harder to understand how your customers feel, since you cannot experience customer behavior directly. Running a contact center is like steering a submarine: you need a periscope to see what is going on. What Does A Contact Center Manager Use For A Periscope? Bigstock Contact center managers have
I think one of the hardest things about networking events is just getting a conversation going with someone—without being awkward about it. Approaching someone new can be stressful, but it doesn’t have to be. So, what are some natural and easy ways to break the ice? Here are some tips and tricks for starting a
We’re seeing a rise in cases of “career PTSD” since the COVID-19 pandemic. If you don’t know what this is, it’s when you’re feeling anxiety and stress related to work. You feel in a funk. You feel like you can’t find the right career or job for you. Maybe you quit during the Great Resignation
