Summary Sunday: Issue #482

Managing your job search and career isn’t as easy as it once was. It takes strategy and discipline. Each weekly roundup helps you stay up to date on how to manage your time, effort and energy. In this week’s summary, you’ll find articles about: Who’s looking and quitting What kind of work employees want What

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How To Embrace Networking In Your Career

Here are their responses… Jim Black, Engineering & Technical Executive Image from Bigstock For my industry, we are playing things very simply. The aerospace market is rebounding, and our business follows this trend. We are continuing with a growth mindset; however, we are more prudent with capital outlay. As more orders are released, we will

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Common Career Mistakes for Fleet Managers

Fleet managers have a chance to work in an industry that tends to be rewarding and interesting and working in this position can lead to even greater responsibilities. The necessary skills include technical knowledge and communication. However, there are a few common mistakes many fleet managers make. Understanding these common errors can help you be

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How To Use Quality Management To Improve KPIs

“Do more with less.” This seems to be top management’s mantra these days. Contact centers’ performance is intensively measured, often down to the second, with KPI data such as average handling time (AHT) or first contact resolution (FCR). With so much data available, the pressure is on to shave seconds off of call lengths and

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5 Ways A “Boutique BPO” Insulates Leaders Amidst Uncertainty

Most companies use a form of “business process outsourcing” (BPO) or “outsourcing,” tapping someone else to perform operational, logistical, service, support, or sales-related functions as a primary or supplementary resource vs. depending solely on in-house infrastructure. Nearly every individual with a pulse is also well acquainted with outsourcing aspects of their personal life. This could

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